Returns Policy

Shop with confidence — every item is authenticity-guaranteed.

Every piece at BRAND GET is checked and certified before it ships (Entrupy or another recognised third-party authentication service, as shown on the product page). If a third-party authentication service ever proves that an item you bought from us is not genuine, we will accept the return and refund you in full. For a claim, we just need the written authentication result (for example from Entrupy) — personal opinions on their own aren't something we can base a return on. Claims can be made up to one year after purchase.

Please check your item as soon as it arrives.

If anything about your item concerns you, please contact us within 24 hours of delivery — a message on WhatsApp or Instagram with photos is the fastest way, and we will look into it straight away. Because these are pre-owned pieces, once more time has passed we may no longer be able to verify how an item has been handled, so a quick check on arrival protects you too.

A note on pre-owned character.

These are vintage, pre-owned items, so gentle signs of aging or a storage scent may be present — this is part of their character and isn't a defect. If you would like more photos or details, please ask us before ordering; we're happy to help. For this reason, we can't accept returns based on signs of age or odor after purchase.

Import taxes.

Depending on your country, import taxes and duties may apply. These are the buyer's responsibility, and we're not able to accept returns or refunds because of them. If you'd like an idea of what might apply, please ask our staff before purchasing.

Safe delivery, with signature.

To prevent lost packages, we always deliver using a method that requires the recipient's signature and ID. If you ask us to skip these, lost or damaged packages won't be eligible for returns or refunds.

Colour, size and design.

Photos and measurements are provided on every product page — please check the colour, size and design carefully before buying, as we're not able to accept returns if they differ from what you expected.

If a return is agreed.

The buyer is responsible for the return shipping cost, whatever the reason. Please send the item back using a trackable method.